How to play your part
The workplace should be a place of harmony, but all too often it is not. Deciding how you play your part is a vital skill for survival.
You will need to work with different kinds of people, make decisions and resolve conflicts, where your communication skills will be tested.
You will need to share knowledge, encourage patience, and read others better than they read you.
Dealing with difficult people in the workplace
Knowing your enemy and managing the situation
Recognising disruptive colleagues and working with them
Making decisions, fact finding and consensus seeking
Communication skills: their vital role in success
Team working skills: leaders and team players
Learning, sharing knowledge and coaching colleagues
Conflict resolution and negotiating skills in practice
Patience (and anger management) for the long term
Perceptiveness, body language and awareness of others