Dealing with Colleagues

How to play your part

The workplace should be a place of harmony, but all too often it is not. Deciding how you play your part is a vital skill for survival.

You will need to work with different kinds of people, make decisions and resolve conflicts, where your communication skills will be tested.

You will need to share knowledge, encourage patience, and read others better than they read you.

Topics covered

Dealing with difficult people in the workplace

Knowing your enemy and managing the situation

Recognising disruptive colleagues and working with them

Making decisions, fact finding and consensus seeking

Communication skills: their vital role in success

Team working skills: leaders and team players

Learning, sharing knowledge and coaching colleagues

Conflict resolution and negotiating skills in practice

Patience (and anger management) for the long term

Perceptiveness, body language and awareness of others